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Customer Support Associate, Book Fairs - Seasonal Part Time

Company
Literati
Location
Austin, TX
Other
Other
For Individual Applicants Only; No Third-Party Applications Will Be Considered!

This is a TEMPORARY position!

Work is scheduled M-F Aug 19 to Nov 22 , 2024 approx 25 hours a week.
Shifts are 9am - 1pm or 1pm -5pm CT
Approx 1x month 5pm - 9pm CT is required.

Ideally, you would work with us next season (Feb - May) when fairs are at their peak again and for years to come.

Think of your favorite book from childhood. Got it? Great. Now, that warm, joyful feeling you have right now-that's what we do. Literati is a modern children's book company focused on building reading skills so kids can grow to be their best selves. We make it easy to find books kids love through school book fairs and book clubs using a unique mix of expert curation and data science. We're on a mission to help parents ignite a love of learning and a love of life.

As a Book Fair Support Associate focused on the success of book fairs, you will play a crucial role in assisting the school contact in running their fair, supporting the Book Fair Sales team internally, and helping the Book Fairs department grow.

REQUIREMENTS
  • Phone and Email Communication Skills
  • Flexibility to change tasks throughout the day
  • Strong organizational skills

WE'D LOVE TO SEE
  • Timely communication with customers and co-workers via phone and email
  • Meeting weekly deadlines
  • Prioritizing tasks in order of importance
  • Organizing your work to stay on task
  • Utilizing resources to provide great customer service

DAY-TO-DAY
  • Providing personal customer service to the contact running the book fair at the school
  • Checking-in with the contact at the school to help run their fair
  • Distributing resources to the book fair contact to assist in book fair planning and operation
  • Providing internal support for Business Development Reps and Event Coordinators
  • Using Excel Sheets and Salesforce
  • Communicating with operations to ensure the fairs stay stocked through their duration
  • Updating the CRM as customer inquiries are solved
  • Operating and helping instruct customers on how to use the Square register

Disclaimer: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. The employer reserves the right to modify this job description at any time.

ABOUT LITERATI

Literati was recently named Inc. magazine's 7th fastest growing company in Texas, the 77th fastest in the United States and included in Built In Austin's 2022 & 2023 Best Places to Work. Jessica Ewing, Literati's Founder and CEO, was named one of "Google's Top 12 Most Innovative Minds" by Fast Company. We've raised over $60M in venture capital to date, with key investors including Founders Fund, General Catalyst, Felicis,01A, and Stephen Curry's SC30.

We are dedicated to cultivating and preserving a culture of inclusion and connectedness that sees, reflects, welcomes, and celebrates the innovation and talent of a diverse array of people. We seek people with drive and a touch of alchemy. We also recognize that some people - particularly underrepresented groups, women, BIPOC, LGBTQ+, etc. - may not be comfortable applying to a position unless they meet 100% of the qualifications. Even if your experience isn't a precise match for the role, we highly encourage you to apply. And if your career has taken you to some spectacular - or spectacularly strange - places, we love a good story.